![]() ![]() take down post codes correctly ( UK postcodes are a mixture of letters and numbers )You'll find that you will minimise mistakes, which is good for business, good for customers and good for minimising credits and maximising cash flow.For the vowels, a separate phonetic value is given for each major dialect, and words used to name corresponding lexical sets are also given. The symbols for the diaphonemes are given in bold, followed by their most common phonetic values. get email addresses correct first time, so that they don't bounce back or you have to call to clarify This chart gives a partial system of diaphonemes for English.spell difficult names which will help you pronounce them.get the details right so you get the call right first time.Remember,Ĭhecking details using the phonetic alphabet will make sure that you These approaches reassure the customer and an expression of interest improves their overall experience, and exhibits to the customer a desire for accuracy. want to get it right first time with all the benefits that brings.know your stuff and are professional ( I have heard someone say "n for knickers" ).Using a phonetic alphabet to check details shows that you It's not good for customer service and it costs the business or organisation money, at worst in righting mistakes or at best in duplicate phone calls. Imagine the cost of sending an engineer out in the middle of the night to the wrong site because their out of hours outsourced call center didn't check the post, zip code properly and the engineer went to a site 200 miles from where the equipment had broken down. We come across lots of examples where the wrong information has been sent out or has not been received because information hasn't been checked. If you don't check key details you can misspell critical words, such as the customer's name, address or here in the UK their postal code which is often used to locate customers. Unless you have the latest technology, some letters sound very similar over the telephone for example "F" and "S" and "B" AND "P". The phonetic alphabet or the spelling alphabet will show your customers that you want to get it right for them. ![]() How to use Customer Service Quotes in Your Training.Customer Service Training Business Case.Travel Agents Customer Service Training.25 Skills for Excellent Customer Service. ![]()
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